Last updated: 23/11/2025

Eternal Memoirs ( “we”, “us”, or “our”) is an online memorial platform that allows users to create, edit, and share digital memorials for loved ones. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

We are committed to complying with the Protection of Personal Information Act (POPIA) in South Africa and protecting the privacy of all users.

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1. Information We Collect

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1.1 Information You Provide

When using Eternal Memoirs, you may provide:

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Account Information

• First name and/or last name

• Email address

• Login method (email login or Google login)

We do not collect ID numbers, physical addresses, or unnecessary personal information.

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Memorial Information

Users can upload and edit:

• Name of the deceased

• Biography and written stories

• Photos and videos

• Dates of birth and passing 

• Memorial settings (Public or Private)

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Payment Information

If you subscribe or buy tokens, payment is processed securely by:

• Wix Payments, Stripe, PayPal, or another verified payment provider.

We do not store your card details.

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User Activity

• Pages created

• Tokens used

• Login timestamps

• IP addresses (automatically collected by Wix for security)

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2. How We Use Your Information

We use your information to:

• Create and manage your user account

• Allow you to create/edit memorial pages

• Process subscription plans or token purchases

• Display public memorials if you choose to make them visible

• Provide customer support

• Improve the platform

• Prevent fraud, spam, or abuse of tokens

• Enforce our Terms & Conditions

We do not sell or rent your information to third parties.

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3. Public vs. Private Memorials

You control the privacy settings of each memorial.

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Public Memorials

• Anyone can view the memorial by scanning the QR code.

• Memorials may appear on our public memorials page.

• Only the owner/editor can edit the page

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Private Memorials

• Only you (and people you share the private link with) can view it

• Private memorials will not appear on public listings

Users can switch between Public and Private at any time.

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4. How Your Information Is Stored

Eternal Memoirs is built using Wix.com, which stores data securely on servers that comply with international standards including:

• ISO/IEC 27018

• SOC 2

• GDPR

• POPIA alignment

Your data is protected through:

• Encrypted connections (HTTPS)

• Secure login

• Encrypted payment processing

• Access control (only you can edit your memorials)

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5. Sharing Your Information

We may share your information only with:

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5.1 Service Providers

• Wix (hosting, database, security)

• Payment processors (Stripe, Wix Payments, PayPal)

• Email or notification providers used by our system

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5.2 Legal Authorities

Only if required to comply with South African law (e.g., threats or criminal activity).

We never sell personal data.

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6. Cookies & Tracking Technologies

Wix automatically uses cookies for:

• Login sessions

• Security

• Analytics

• Website functionality

You may disable cookies in your browser, but parts of the site may not work correctly.

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7. Children’s Privacy

Eternal Memoirs is not intended for users under 18 without supervision.
Memorials created for deceased children must be done by a parent or legal guardian.

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8. Your Rights (POPIA)

You may request at any time:

• Access to your personal data

• Correction of incorrect information

• Deletion of your account

• Removal of memorial pages

• Export of memorial data

• Change of public/private settings

To request any of these, contact:
info@eternalmemoirs.com

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9. Data Retention

We keep your information only for as long as your account is active.

If you delete your account:

• Memorials and uploaded content will be deleted

• Legal and payment records may be retained as required by law

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10. Changes to This Policy

We may update this Privacy Policy occasionally.
We will notify users of important changes via:

• Email

• Website notifications

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11. Contact Us

If you have questions about this Privacy Policy or how your data is used, contact:

 info@eternalmemoirs.com
www.eternalmemoirs.com